Frequently Asked Questions
Simply browse our online catalogue of products and if you wish to add a product to your basket click on the ‘Add to Cart’ button located beneath the product image. When you have finished shopping click on the ‘View Cart’ link on the top right of the screen to view the items in your basket and proceed to the purchasing page. If you need help at any time please call us on 0275408859.
We provide three payment options:
- Credit/Debit Card: We accept Visa Card, Mastercard, and all major credit cards. Secure payment will be processed by Paypal.
- Paypal: Paypal payment is accepted.
- AfterPay: Available on all purchases online.
- Invoice: Available for schools/organisations.
All prices are in New Zealand Dollars.
You pay with a credit or debit card at the time of purchase. Products need to be paid in full before we deliver to you. (see our Terms & Conditions for more information on Paypal purchases).
Schools/Organisations can be invoiced with payment due on 20th of the month.
We will send you an email update at every step of the process.
Orders received by 3pm are processed and sent the same day.
If your order doesn’t arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.
Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges are:
|North Island Urban
South Island Urban
|NZ Rural Delivery||Extra $4|
|Over $200 cart total||FREE Delivery|
Extra charges may apply for ‘bulky’ items.
No, all items need to have a physical address for shipping.
Our service is available New Zealand wide.
At this time, orders placed via our online store unable to be delivered to countries outside of New Zealand.
We are able to ship Kendore Learning, Fun Phonics and Simple Words Decodable Books to Australia. To place an order email – firstname.lastname@example.org
Orders received by 3pm are processed and sent the same day. If your order doesn’t arrive within 5 days please contact us or call us on 0275408859 so we can follow up and get your goods to you as soon as possible.
Please sign in and click on ‘My Account’ at the top of the page. There you can edit your addresses, change your password, view recent orders and subscribe to our newsletter.
We want you to be happy with everything you buy from Switch Learning Ltd. That’s why if you aren’t satisfied with any of our products, we will exchange or refund the purchase price, less packaging and postage within 30 days of original invoicing.
Goods must be returned in their original conditions (i.e. not marked in any way) to:
80 Golf Rd, RD 5, Te Awamutu 3875
Please enclose the original invoice and indicate whether you require an exchange or refund.
In the event that you receive a faulty or incorrect product, we will refund your postage costs in returning the product to us and happily exchange the product or offer a full refund.
We take every precaution to protect our customers’ information when you submit sensitive information via our website. Your security is our top priority. Your personal and financial details are securely encrypted with Secure Sockets Layer (SSL) protocol to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.
Our website www.switchlearningnz.co.nz would never keep or save any of your financial information.
Yes! Switch Learning Ltd offer gift certificates and discount coupon. They can be personalised and then either emailed or sent to you or posted on our Facebook page.
Our free email service is the best way to find out about all the latest happenings at Switch Learning Ltd. Subscribers are among the first to hear of our special discounts and offers, new products and free activity resources. Enter your email address in the “Newsletter Subscribe” section located on our home page today!
All prices listed on our website are inclusive of GST.
Click on the “Basket” icon on the top right of the screen to view the items in your cart. Your discount code can be entered upon checkout before proceeding to the payment page.